JB Gray Printing JB Gray Printing
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Frequently Asked Questions

The following Frequently Asked Questions will answer many of the questions you may have about buying print services online. Whether this is your first time or one-hundredth time buying printing services online or off, it is always a good idea to learn as much about the process as possible. If you have other print-related questions, please submit them via our
Quick Response Form on our Contact Page.

Q. What file formats will J.B. Gray & Son accept?

A. Press ready PDFs are the preferred file type. We can also work with Mac or PC versions of Quark, PageMaker, InDesign, Illustrator, or Photoshop.

Q. How well will my job match what I see on my monitor?

A. Most people are surprised at how well their job matches what they see on their monitor. Because of the wide differences in monitor calibration and the different technologies used, some printed colors may not exactly match the colors viewed on your specific monitor.

Q. Do I need to impose my business cards 8-up or 10-up?

A. No, please send us a single layout of your job with crop marks. We will handle any imposition needed.

Q. How should I send my files?

A. Use our upload option to submit your files. If you have multiple jobs to submit, please send them separately. Each upload (job) will receive a unique confirmation number to let you know your upload is complete. File transfers will be faster if you remember to use Stuffit or WinZip to compress your files. Compression will reduce file size by approximately 50%, so a 6 MB file becomes 3 MB. Compression in no way harms or alters your files.

Q. Why are Proofs necessary?

A. To insure that your job prints the way you expect it to. Inspection and approval is your responsibility, and is your opportunity to detect and prevent errors. Once you have signed off, your proof serves as our reference for the color and layout of your project.

Q. What types of proofs does J.B. Gray & Son offer?

A. PDF, Laser and Sherpa. PDF stands for portable document format and is created by Adobe Acrobat Distiller. PDFs are viewable on your computer monitor and require Adobe Acrobat Reader to open them. Color fidelity of PDF files is affected by monitor calibration, lighting and the use of Pantone colors (Pantone colors do not always appear true on your screen and may not be the color that appears in print). This is the most common type of proof, and works well for most jobs.

Laser proofs are created on a color laser printer. J.B. Gray & Son does not guarantee that these proofs will match press sheet color and only recommends them as an approximation for how your final job will print. This type of proof is inexpensive and good for digital and offset printing.

Sherpa prints are the most accurate proofing method since they are created directly from the files used to create the plates that print your job. Businesses such as ad agencies that require very precise color reproduction prefer this method.

Q. Can J.B. Gray & Son print Pantone colors?

A. Absolutely, Pantone work is our specialty. We will mix any Pantone colors needed to correctly print your order.

Q. What is the difference between RGB and CMYK color, and why does it matter?

A. Scanners and digital cameras create images and computer monitors display images using combinations of just three colors: Red, Green and Blue (RGB). These are the primary colors of light.

Offset printing presses print full color pictures and images using a different set of colors, the primary colors of pigment: Cyan (blue), Magenta (red), Yellow and Black (CMYK). This is "4-color process" or "full-color" printing that comprises the majority of magazines and marketing materials you see every day.

If you have created your digital layout or design using RGB, you will have to convert it to CMYK in order for it to be printed. Most programs have this capability.

Q. What is image resolution or DPI?

A. DPI stands for dots per inch. An image resolution size of 300 dpi is optimal. If you have a lower resolution size, or you "stretch" a small file into a larger size - your image will print with jagged edges and appear fuzzy or "pixilated." Be aware that once the resolution of a file is reduced the "removed" resolution cannot be restored.